Privacy Policy

1. Information We Collect

Trustads Media collects information from you in several ways when you interact with our website, request our services, or communicate with our team.

Information You Provide Directly

• Contact information — name, email address, phone number, and company name when you fill in our contact or audit request forms.
• Account information — if you register for a client portal or dashboard, we store your login credentials and profile details.
• Communications — emails, chat messages, or support tickets you send to us are retained to maintain service history.
• Payment information — billing details processed securely through our payment processors (we do not store raw card numbers).

Information Collected Automatically

• Usage data — pages visited, time spent on site, clicks, and referral sources collected via analytics tools.
• Device and browser data — IP address, browser type, operating system, and screen resolution.
• Cookies and tracking technologies — see our Cookies section below for full details.

2. How We Use Your Information

We use collected information to provide, improve, and personalise our services. Specifically, we use your data to:

• Respond to your inquiries and deliver the services you've requested.
• Send you updates about your account, campaigns, and performance reports.
• Improve the functionality and content of our website through analytics.
• Send marketing communications where you have given us consent to do so.
• Comply with legal obligations and enforce our terms of service.
• Detect and prevent fraud, abuse, or security incidents on our platform.

We process your data on the lawful bases of: contractual necessity (to deliver our services), legitimate interests (to improve our business and communicate with prospects), and consent (for marketing emails).

3. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your experience and measure performance. We use the following categories of cookies:

Strictly Necessary Cookies

These are essential for the website to function. They include session management and security tokens. You cannot opt out of these cookies.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymised. You can opt out via the Google Analytics Opt-out Browser Add-on.

Marketing Cookies

Where you have consented, we use pixels and tracking tags from Google, Meta, LinkedIn, and other advertising platforms to measure ad performance and serve relevant ads. You may withdraw consent at any time via our cookie preference centre.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• Service providers — trusted third parties who help us operate our business (e.g., CRM software, email delivery platforms, analytics tools), bound by confidentiality obligations.
• Advertising platforms — where you are a campaign client, we may share anonymised data with Google, Meta, or other ad networks to optimise your campaigns.
• Legal requirements — if required by applicable law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity under the same privacy commitments.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests, including direct marketing.
• Withdrawal of consent — withdraw consent for any processing activity you previously consented to.

To exercise any of these rights, please email us at privacy@trustadsmedia.com. We will respond within 30 days.

If you are an EU/EEA resident, you have the right to lodge a complaint with your local Data Protection Authority if you believe we have not handled your data appropriately.

6. Contact for Privacy Enquiries

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Privacy team:

• Email: privacy@trustadsmedia.com

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after such notice constitutes acceptance of the updated policy.

Contact Our Privacy Team